Welcome!
Today I am going to start my series on customer service skills.
There is also video for you to watch as well Lets get started!
Are You Born With Customer Service Skills?
This is a great question! When I was a bar manager I took customer service very serious.
When I hired a new staff member, they had to complete a customer service training course with me.
I am going to be answering this question in a series of videos.
In today?s article I am going to cover->
Who are customers?
These are the most important person in any business.
Customers are not just money, they are human beings.
Treat them with respect.
They are the life blood of any business.
Your customers are your biggest asset.
You get paid because they bring in cash.
The customer will go where they receive the best attention.
You want to be their choice, the one to do business with.
A dissatisfied customer will tell 8-10 people abut their problem.
Most People will do business with you again if their problems are
resolved in their favor.
So you had better take extra time to make them satisfied.
Make them feel special and important.
Pay attention to their needs and wants, give them you full attention,
Don?t give them the impression that you would rather be some place
else. Leave them with a positive feeling about themselves.
Do not talk about yourself, this is all about becoming so
interested in them that they want to share everything with you.
These are the qualities that are important to your customer
Accuracy
Freindliness
Efficiency
Courtesy
Honesty
Your customers will surely leave you behind without all of these in place.
I hope this gave you some great insights on who your customers are and you are on your way to learning these customer service skills needed to run a Successful business.
In the next video I will cover interacting with your customer.
See You there.
I found myself a Community of Entrepreneurs who have helped me take back control of my life when I took my search online after I lost my JOB as a bar manager.
If you would like more information, go ahead and sign in above!
See You On The Other Side!
I also do One On One Mentoring for those who would just like to
learn how to market online and get found by the search engines.
Go ahead give me a call and lets see how I can help.
Chery Schmidt
Internet Marketing Coach
Home Business Mentor
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Tags: chery schmidt, customer service skills, customer service training, online entrepreneurs
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